{"id":71,"date":"2025-11-27T02:31:40","date_gmt":"2025-11-27T02:31:40","guid":{"rendered":"https:\/\/sitepactja.com\/docs\/docs\/powertranz-woocommerce-integration\/troubleshooting\/"},"modified":"2025-11-27T04:57:22","modified_gmt":"2025-11-27T04:57:22","slug":"troubleshooting","status":"publish","type":"docs","link":"https:\/\/sitepactja.com\/docs\/guide\/powertranz-woocommerce-integration\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n<p>Having issues with your PowerTranz integration? This section helps you diagnose and resolve common problems.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">In This Section<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/sitepactja.com\/docs\/guide\/powertranz-woocommerce-integration\/troubleshooting\/common-error-codes\/\" data-type=\"docs\" data-id=\"73\">Common Error Codes<\/a> &#8211; Understanding ISO response codes and how to resolve them<\/li>\n\n\n\n<li><a href=\"https:\/\/sitepactja.com\/docs\/guide\/powertranz-woocommerce-integration\/troubleshooting\/debug-mode-logs\/\" data-type=\"docs\" data-id=\"75\">Debug Mode &amp; Logs<\/a> &#8211; Enable logging and view transaction details<\/li>\n\n\n\n<li><a href=\"https:\/\/sitepactja.com\/docs\/guide\/powertranz-woocommerce-integration\/troubleshooting\/faq\/\" data-type=\"docs\" data-id=\"77\">FAQ<\/a> &#8211; Frequently asked questions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Quick Checks<\/h2>\n\n\n\n<p>Before diving into detailed troubleshooting, verify these common issues:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Are you using the correct credentials?<\/strong> Test credentials for test mode, live credentials for live mode<\/li>\n\n\n\n<li><strong>Is your site using HTTPS?<\/strong> SSL is required for payment processing<\/li>\n\n\n\n<li><strong>Are you using valid test cards?<\/strong> Real cards don&#8217;t work in test mode<\/li>\n\n\n\n<li><strong>Is the gateway enabled?<\/strong> Check WooCommerce \u2192 Settings \u2192 Payments<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Getting Help<\/h2>\n\n\n\n<p>If you can&#8217;t resolve your issue:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Enable <a href=\"https:\/\/sitepactja.com\/docs\/guide\/powertranz-woocommerce-integration\/troubleshooting\/debug-mode-logs\/\" data-type=\"docs\" data-id=\"75\">Debug Mode<\/a> and reproduce the issue<\/li>\n\n\n\n<li>Check the logs for error details<\/li>\n\n\n\n<li>Contact <a href=\"https:\/\/sitepactja.com\/contact\/\" data-type=\"link\" data-id=\"https:\/\/sitepactja.com\/contact\/\">Sitepact support<\/a> with your log details<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Having issues with your PowerTranz integration? This section helps you diagnose and resolve common problems. In This Section Quick Checks Before diving into detailed troubleshooting, verify these common issues: Getting Help If you can&#8217;t resolve your issue:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":14,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","categories":[],"doc_label":[],"doc_tag":[],"class_list":["post-71","docs","type-docs","status-publish","format-standard","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/docs\/71","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/comments?post=71"}],"version-history":[{"count":2,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/docs\/71\/revisions"}],"predecessor-version":[{"id":131,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/docs\/71\/revisions\/131"}],"up":[{"embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/docs\/14"}],"wp:attachment":[{"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/media?parent=71"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/categories?post=71"},{"taxonomy":"doc_label","embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/doc_label?post=71"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/doc_tag?post=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}