{"id":73,"date":"2025-11-27T02:32:09","date_gmt":"2025-11-27T02:32:09","guid":{"rendered":"https:\/\/sitepactja.com\/docs\/docs\/powertranz-woocommerce-integration\/troubleshooting\/common-error-codes\/"},"modified":"2025-11-27T05:00:57","modified_gmt":"2025-11-27T05:00:57","slug":"common-error-codes","status":"publish","type":"docs","link":"https:\/\/sitepactja.com\/docs\/guide\/powertranz-woocommerce-integration\/troubleshooting\/common-error-codes\/","title":{"rendered":"Common Error Codes"},"content":{"rendered":"\n

When a payment fails, PowerTranz returns an ISO response code indicating the reason. Here are the most common codes and how to resolve them.<\/p>\n\n\n\n

Approval Codes<\/h2>\n\n\n\n
Code<\/th>Meaning<\/th><\/tr><\/thead>
00<\/td>Approved – Transaction successful<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Decline Codes<\/h2>\n\n\n\n
Code<\/th>Meaning<\/th>Resolution<\/th><\/tr><\/thead>
05<\/td>Do Not Honor<\/td>Customer should contact their bank or try a different card<\/td><\/tr>
12<\/td>Invalid\n Transaction<\/td>Check transaction parameters; may indicate 3DS failure<\/td><\/tr>
14<\/td>Invalid Card Number<\/td>Verify the card number is entered correctly<\/td><\/tr>
51<\/td>Insufficient Funds<\/td>Customer needs to use a different\n card or add funds<\/td><\/tr>
54<\/td>Expired Card<\/td>Customer should use a non-expired card<\/td><\/tr>
55<\/td>Incorrect PIN<\/td>Customer entered wrong PIN (if applicable)<\/td><\/tr>
61<\/td>Exceeds Withdrawal\n Limit<\/td>Transaction amount exceeds card limit<\/td><\/tr>
65<\/td>Activity Limit Exceeded<\/td>Too many transactions; try again later<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Technical Error Codes<\/h2>\n\n\n\n
Code<\/th>Meaning<\/th>Resolution<\/th><\/tr><\/thead>
91<\/td>Issuer Unavailable<\/td>Temporary issue; try again in a few minutes<\/td><\/tr>
96<\/td>System\n Malfunction<\/td>Temporary issue; try again later<\/td><\/tr>
97<\/td>Host Format Error<\/td>Check request parameters; contact support if persists<\/td><\/tr>
98<\/td>No Sharing<\/td>Card network routing issue; contact\n PowerTranz<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

3DS Response Codes<\/h2>\n\n\n\n
Code<\/th>Meaning<\/th>Resolution<\/th><\/tr><\/thead>
3D0<\/td>3DS Frictionless – Proceed<\/td>Authentication successful, continue payment<\/td><\/tr>
3D1<\/td>3DS Not\n Supported<\/td>Card or issuer doesn’t support 3DS<\/td><\/tr>
3D5<\/td>3DS Fingerprinting Required<\/td>Device fingerprint step needed (handled automatically)<\/td><\/tr>
3D6<\/td>3DS Challenge Required<\/td>Customer must complete challenge\n authentication<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

CVV Response Codes<\/h2>\n\n\n\n
Code<\/th>Meaning<\/th><\/tr><\/thead>
M<\/td>CVV Match<\/td><\/tr>
N<\/td>CVV No Match<\/td><\/tr>
P<\/td>Not Processed<\/td><\/tr>
U<\/td>Issuer Unable to\n Process<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

What To Do When Payments Fail<\/h2>\n\n\n\n
    \n
  1. Check the order notes in WooCommerce for the specific error code<\/li>\n\n\n\n
  2. Look up the code in the tables above<\/li>\n\n\n\n
  3. For customer-related issues (05, 51, 54), advise the customer to try a different card or contact their bank<\/li>\n\n\n\n
  4. For technical issues (91, 96, 97), wait a few minutes and try again<\/li>\n\n\n\n
  5. If issues persist, enable Debug Mode<\/a> and contact support<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    When a payment fails, PowerTranz returns an ISO response code indicating the reason. Here are the most common codes and how to resolve them. Approval Codes Code Meaning 00 Approved – Transaction successful Decline Codes Code Meaning Resolution 05 Do Not Honor Customer should contact their bank or try a different card 12 Invalid Transaction […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":71,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","categories":[],"doc_label":[],"doc_tag":[],"class_list":["post-73","docs","type-docs","status-publish","format-standard","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/docs\/73","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/comments?post=73"}],"version-history":[{"count":2,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/docs\/73\/revisions"}],"predecessor-version":[{"id":132,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/docs\/73\/revisions\/132"}],"up":[{"embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/docs\/71"}],"wp:attachment":[{"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/media?parent=73"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/categories?post=73"},{"taxonomy":"doc_label","embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/doc_label?post=73"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/sitepactja.com\/docs\/wp-json\/wp\/v2\/doc_tag?post=73"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}