Having issues with your PowerTranz integration? This section helps you diagnose and resolve common problems.
In This Section
- Common Error Codes – Understanding ISO response codes and how to resolve them
- Debug Mode & Logs – Enable logging and view transaction details
- FAQ – Frequently asked questions
Quick Checks
Before diving into detailed troubleshooting, verify these common issues:
- Are you using the correct credentials? Test credentials for test mode, live credentials for live mode
- Is your site using HTTPS? SSL is required for payment processing
- Are you using valid test cards? Real cards don’t work in test mode
- Is the gateway enabled? Check WooCommerce → Settings → Payments
Getting Help
If you can’t resolve your issue:
- Enable Debug Mode and reproduce the issue
- Check the logs for error details
- Contact Sitepact support with your log details