Severance Terms
Last Updated: December 1, 2025
These Severance Terms form part of and are incorporated into our Terms and Conditions. Please read these terms carefully before subscribing to our services.
Our Mission & Why These Terms Exist
It is important to understand that Sitepact JA is not a highly profitable company. We do not extend our services to entrepreneurs purely for profit, we are also on a philanthropic endeavor to help Jamaican businesses and entrepreneurs succeed in the digital space.
Since our founding, we have helped over 250 local businesses establish their online presence. This is something we are deeply proud of and want to continue doing. However, we can only sustain this mission if we engage in fair trade practices.
In order to avoid abuse of our services and protect our most valuable resources, our time, expertise, and investment in your business, we have implemented these severance terms for all clients.
Why Do We Have Severance Fees?
In the early stages of our business, we experienced situations where other development companies exploited our no upfront cost model. They would use us to build websites for their own clients for free, then break contract after just one or two months, leaving us with significant losses.
These unfair actions hurt our business and threatened our vision of providing affordable website development and support services to Jamaican entrepreneurs and SMEs.
To protect our business and ensure we can continue serving the Jamaican business community, we have implemented these straightforward terms. They help us:
- Recover a portion of our upfront investment when contracts end early
- Filter out bad faith actors who seek to exploit our generosity
- Make our services accessible to many more legitimate SMEs
- Continue our mission of empowering Jamaican businesses
Your Right to Cancel
A client can cancel their subscription and break contract with us for ANY reason at any time without explanation.
To cancel your subscription, simply log into your account and cancel from the subscription management section.
Upon cancellation:
- You will need to obtain your own hosting and maintenance services going forward
- We will provide all website files and assets in a restorable backup file that your new developer can restore on your new server
- Applicable severance fees (if any) must be paid before files are transferred
Severance Fee Schedule
The following fees apply when a client terminates their subscription, based on the length of the subscription:
| Subscription Duration | Severance Fee |
|---|---|
| Less than 6 months | $800 USD |
| 6 months to less than 1 year | $500 USD |
| 1 year to less than 2 years | $400 USD |
| 2 years or more | No Fee |
Note: Subscription duration is calculated from the date your first payment was processed or your website went live, whichever is earlier.
What Happens When You Cancel
If Severance Fees Are Paid
Upon payment of any applicable severance fee, we will:
- Provide you with a complete backup of your website files and assets in a restorable format
- Transfer all login credentials and access information to you
- Provide database exports if applicable
- Transfer ownership of all custom designs and content created for your website (as outlined in our Terms and Conditions)
- Assist with a reasonable transition period (up to 7 days) to answer technical questions
You will then be responsible for:
- Obtaining your own web hosting service
- Managing your own website maintenance and security
- Handling your own backups and updates
- Any domain name renewals (if we registered the domain on your behalf)
If Severance Fees Are NOT Paid
If you cancel your subscription but do not pay the applicable severance fee:
- Website files and assets will NOT be transferred to you
- Ownership rights to custom designs and content will NOT transfer
- You will NOT receive access to backups or source files
- Your website will be taken offline
When Sitepact JA Terminates the Agreement
Termination for Cause
Sitepact JA may terminate your subscription immediately if you:
- Fail to pay subscription fees for more than 30 days
- Violate our Terms and Conditions or Acceptable Use Policy
- Use the website for illegal purposes
- Engage in any activity that harms Sitepact JA’s reputation or business
In cases of termination for cause, applicable severance fees still apply if you wish to receive your website files.
Termination for Convenience
If Sitepact JA chooses to terminate your subscription for our own business reasons (not due to any fault of yours), we will:
- Provide at least 30 days’ written notice
- Waive all severance fees
- Provide your website files and assets at no additional cost
- Assist with transitioning to a new provider
Payment of Severance Fees
Severance fees are payable in USD (United States Dollars) and can be paid via:
- Credit or debit card (Visa, Mastercard)
- Bank transfer (contact us for details)
Upon receipt of payment:
- Website files will be prepared and delivered within 5-7 business days
- A receipt will be issued for your records
- Transfer instructions and credentials will be sent via email
Frequently Asked Questions
Can I negotiate the severance fee?
Our severance fees are standardized to ensure fairness for all clients. However, if you are experiencing genuine financial hardship, please contact us to discuss your situation. We are committed to finding reasonable solutions.
What if I just stop paying instead of formally cancelling?
If you simply stop paying without formally cancelling:
- Your website will be suspended after 7 days of non-payment
- Your website will be taken offline after 30 days to save cost on server resources
- Severance fees will still apply if you later want your files
Do severance fees apply if I upgrade or change my plan?
No. Severance fees only apply when you are ending your relationship with Sitepact JA entirely. Plan changes, upgrades, or downgrades do not incur severance fees.
What format will my website files be in?
Your website backup will be provided as a complete WordPress backup file (typically in .zip format) that includes:
- All WordPress files (themes, plugins, uploads)
- Database export (.sql file)
- Any custom code or modifications
- Media files (images, videos, documents)
This backup can be restored by any competent developer or hosting provider.
Our Commitment to Jamaica
We are Jamaica first!
Our mission is to empower Jamaican entrepreneurs and small businesses with professional, affordable website services. These severance terms exist solely to protect that mission and ensure we can continue serving our community for years to come.
We appreciate your understanding and partnership in building a stronger digital Jamaica.
Questions?
If you have any questions about these Severance Terms, please contact us:
Sitepact JA
Email: support@sitepactja.com
Website: https://sitepactja.com
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